ISO Subject Matter Expert (SME) at AI Certs

Role Overview:

As an ISO Subject Matter Expert (SME) at AI Certs, you will be a key contributor to ensuring our organization’s compliance with ISO standards and regulations while supporting our commitment to social impact and a global vision. You will play a pivotal role in maintaining our industry recognition and validation, working closely with cross-functional teams to establish and uphold ISO-related processes and procedures.


  • Possess in-depth knowledge of ISO standards relevant to the education and certification industry, ensuring a thorough understanding of their requirements.
  • Collaborate with teams across the organization to ensure compliance with ISO standards, including ISO 9001 and ISO 27001.
  • Prepare for and participate in ISO audits and assessments, coordinating efforts to meet audit requirements and objectives.
  • Develop and maintain documentation related to ISO processes and procedures, including quality manuals and policies.
  • Provide training and guidance to employees and teams on ISO-related matters, ensuring awareness and adherence to standards.
  • Identify opportunities for process improvement and optimization to enhance the effectiveness and efficiency of ISO-related processes.
  • Work closely with external auditors, if necessary, to facilitate the audit process and address audit findings.
  • Keep abreast of changes and updates to ISO standards, ensuring the organization remains compliant with the latest requirements.


  • Bachelor’s degree in a relevant field, such as Quality Management, Business Administration, or a related discipline.
  • Proven experience as an ISO Subject Matter Expert or Quality Assurance professional in an educational or certification context.
  • Strong knowledge of ISO standards and their application to educational and certification organizations.
  • Excellent analytical, problem-solving, and documentation skills.
  • Effective communication and collaboration skills to work with diverse teams and stakeholders.
  • Ability to lead and facilitate ISO-related initiatives and audits.
  • Detail-oriented with a commitment to maintaining high standards of quality and compliance.
  • Passion for education and alignment with AI Certs’ social impact goals.

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